Construction Specialties

Export Analyst

# Positions
Regular Full-Time

Overview (Text Only)

In conjunction with the Department Manager, is accountable for effectively supporting all aspects of export related operations. Is a contact for all international and inter-company inquiries and order-related questions. Responsible for improving customer service and keeping customers advised of order status and shipping dates and alerts them to potential problems that may arise. Responsible for coordinating international shipments and processing the appropriate shipping documents.

Responsibilities (Text Only)

- Provides pro-active customer service to ensure that international and inter-company orders are processed quickly and efficiently to ensure that shipping deadlines are met.
- Coordinates international shipments. This includes notifying each SBU of required shipment dates, insuring all job orders are included as dated, and preparation of necessary documentation for customs compliance and export.
- Resolves customer inquiries, complaints, or problems, as relates to delivery, technical questions, stock levels, shipping details, special conditions, product applications, etc., seeking advice and information from each SBU's internal department as necessary. Creates a "one-stop-shopping" environment.
- Coordinates creation of necessary shipping paperwork and export documentation, ensuring completeness and compliance to tariff, customs, and government regulations and company procedures, for each international export leaving the CS facility.
- Communicates and coordinates freight movement with shipping companies and freight forwarders.
- Transmits required U.S. Government information via the Automated Export System.
- Performs 3rd party screening to ensure compliance with U.S. Export Controls.
- Understands all aspects of International Terms of Sale and INCO Terms.   Ensures that review and discrepancies are resolved in a timely manner.
- Assists customers with pricing inquiries in Actuate and eRapid.   Coordinates pricing for special items or materials and advises of availability and lead-times, creating quotations for reference upon receipt of eventual order.
- Edits, analyzes, interprets, and enters International orders for Interiors Group. Contacts order source for clarification of information, or price discrepancies.   Acknowledges order receipts and advises regarding material shortages and anticipated ship dates.
- Maintains various reports of International Department including, but not limited to, shipping logs, export sales for management and monthly bookings review, monthly sales report for Corporate International including recap of quotations, booked orders, and invoiced sales.
- Confers with department supervisors on unusual problems. Advises supervisors of ideas and possible process and policy changes that could improve or enhance service to the customer.
- Coordinates the flow of information and assistance to the Claims Coordinator for freight damage and material returns processing.
- Stays current with formal training for certification of safe handling of hazardous materials and other training concerning the proper duties and procedures of an international export department.
- Assures quality of work through accuracy, neatness, paying attention to details, thorough understanding of information, with minimal amount of rework.   Conveys personal commitment to quality by demonstrating good quality behavior. Identifies and acts upon opportunities to improve quality of processes or materials.

Qualifications (Text Only)

- Associate's degree or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.
- Ability to maintain effective interpersonal relationships with internal and external customers.
- Must be able to build positive working relationships.
- Ability to excel in team environment.
- Excellent written/oral communication skills
- Strong computer literacy
- Strong organizational skills
- Ability to aggressively pursue logistics problems and gain commitment while maintaining a positive company image.
- Excellent follow-up skills.
- Demonstrated ability to initiate action when confronted with a problem.
- Must have high stress tolerance levels.


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